If you have a problem with Windows that’s too complicated to fix manually, you might try using Reset This PC. It’s supposed to completely reinstall Windows with just a few clicks, and can be extremely helpful…if it works.

Why This Happens

The reason for the error is simple: Reset This PC didn’t work. You’re trying to resolve another issue with a reset, but the tool itself fails to function. It’s difficult to pinpoint exactly why Reset This PC didn’t start properly due to limited information from the error.

There isn’t a one-size-fits-all solution to this error, but there are a few steps you can take.

How to Fix the ‘There Was a Problem Resetting Your PC’ Error

Follow these steps in the order they’re presented to try the simpler fixes first:

1. Restart your computer and try again (reset is different from restart).

   A simple restart is quick and often resolves unexplained issues. This might be all you need to do.

2. Run Startup Repair from the Advanced Startup Options (ASO) menu. This will attempt to fix problems that are preventing Windows from loading, which might be why Reset This PC won’t start.

   To complete this step, you’ll need to access the ASO menu. Once you’re there, go to Troubleshoot > Advanced options > Startup Repair.

3. Repair system files with the sfc /scannow command. Reset This PC might be attempting to use essential Windows files that are corrupted, which could be causing this error.

   You’ll need to run a command to do this, which you can do in an elevated Command Prompt from within Windows. If you can’t get as far as your desktop, use the Command Prompt in the ASO menu. Instructions for both methods are available in that link above.

4. Run System Restore. This will undo any changes made to Windows files that might be the cause for the “There was a problem resetting your PC” error. Just be sure to restore your computer to a point before the error started occurring.

   If you’re unable to log into Windows to run System Restore, you can also perform it from the ASO menu via Troubleshoot > System Restore or using bootable installation media (see the last step below).

5. Repair Windows Recovery Environment. If the WinRE image is, for whatever reason, missing or corrupt, it might be throwing the “There was a problem resetting your PC” error.

   To repair it, open an elevated Command Prompt and enter this command:

    reagentc /disable
   

   Reboot your computer, open Command Prompt again, and enter this command:

    reagentc /enable
   

   This fix is only relevant for a very specific situation, which might be unrelated to what’s causing the problem. Be sure to complete the other steps above before moving on to this one.

6. If after trying all of these suggestions, you’ve still been unable to fix the error, you can bypass it entirely by installing Windows from a disc or a flash drive. Since your goal from the beginning was to wipe the whole drive and reinstall Windows, you can do so from installation media.

   For this task, you’ll need Windows 11, 10, or 8 on a disc or a flash drive. You’ll boot from this media instead of the hard drive to use the software installed there to reinstall Windows.

   If you’re unfamiliar with the boot process, learn how to boot from a disc or how to boot from a USB device.

Causes of the ‘There Was a Problem Resetting Your PC’ Error

If Reset This PC fails to run, you’ll probably get this message, or one like it:

 There was a problem resetting your PC
No changes were made.